FAQs - Airport Service
What are my options for a ride to or from the BHM Airport?
Crown offers private, private-will share and shared ride transportation to and from the BHM Airport. Shared rides are $70 per person. A private ride, for up to three passengers, is $135. Private rides may not be available during peak travel times, including UA breaks, holidays and UA related events. Private ride rates are based on the vehicle reserved and location of pick up and drop off. Shared ride pickup and drop-off order can vary with every ride. Sometimes, you'll be the first passenger dropped off, and other times, you'll be the last. It's all based on the most efficient route chosen by our system. Crown's Airport fleet includes sedans, SUVs, and Vans.
I want to bring my pet. Is this allowed?
Pets are not allowed on shared ride transportation. Pets are allowed on private rides, if the pet is smaller than 30 pounds and is in a carrier. You must call our office and notify us if you want to bring your pet on a private ride. Crown reserves the right to deny allowing a pet on a private ride, based on the circumstances. Special allowance is given to Service Animals. Passengers needing to board with a properly credentialed service animal will need to contact our office in advance for us to ensure appropriate room is reserved.
How much luggage can I bring?
Each passenger is allowed to have two regular sized bags (example, a suitcase or duffel bag), weighing no more than 50 pounds. In addition, you may bring one carry-on item, such as a backpack, laptop case or purse. If you have more luggage than is stated here, call us at 205-758-3875. We will make every effort to accomodate extra luggage, if you make arrangements for this in advance. If you show up with more than the allowed amount and have not let us know in advance, we reserve the right to deny your boarding and your reservation may be cancelled without a refund.
My arriving flight is delayed. What do I do?
Crown dispatch and your chauffeur will monitor you arriving flight. If your flight is delayed, please call our office immediately at 205-758-3875, as you may know this before it is reflected on our flight tracking system. If you are on a shared ride, and your or any other shared ride passenger's flight is delayed, you may have to wait at the airport for up to one hour. If any shared rider's flight is delayed more than one hour, Crown will depart with the passengers that have already landed. At your option, Crown will either send a private car for the delayed passenger or put them on the next available shared ride arrival. If Crown sends a private car, the appropriate private ride rate will apply.
Can I reserve my ride online?
Online reservation requests are not confirmed until we review your transportation needs and confirm your reservation via email. Crown offers online bookings, through our website. You will be able to put in your requested pick up time and date, and choose whether you want a private ride, a shared ride or a private, willing to share ride. Departing Tuscaloosa Shared Riders pick up times may change, based on the routing of the pick up locations. Crown will notify you via email when your reservation has been approved.
What is a Shared Ride?
Crown puts passengers together that need to go to or from the BHM Airport around the same time. The number of passengers on your ride will depend on demand for the ride. The rate for a shared ride is $70.00. All rides include a gratuity for your chauffeur.
Can you pick me up at home?
Crown will pick you up at your preferred pick up location. This can be your dorm, house or apartment or any other location you choose. Pick up locations more than 10 minutes from the UA campus area may incur an extra charge
Do you answer your phones after 5:00PM?
Our office is open from 9:00AM until 5:00PM daily. After 5:00PM, your call will go to our voicemail system. Please leave a message and we will call you back no later than the next business day.
Do I need to reserve my ride in advance?
All reservations must be made in advance. Same day reservations are accepted, but may be limited due to short notice.
I am running late, will you wait for me?
Departing Tuscaloosa shared rides are subject to strict pick up times. If you are not downstairs and ready to go at your scheduled pick up time, Crown may consider the reservation abandoned and all monies paid will be forfeited. If time permits, Crown will wait on a private ride passenger. An hourly rate of $65, calculated in one half hour increments will apply for any private ride passenger that is more than five minutes late for pick up.
I need to cancel. Do I get a refund?
All Airport reservations are subject to a $50 cancellation fee. If your reservation is cancelled the day of or the day prior to your scheduled pick up time, there is no refund. Reservations may not be cancelled via email or voice mail. If your flight is cancelled, all monies paid will be credited to your rescheduled arrival date. If you do not wish to reschedule when your flight is cancelled, there is no refund.
What if my flight is cancelled?
It is your responsiblity to contact our office if your flight is cancelled. Your reservation will be transferred to your new arrival date and time at no additional cost.
What is a Private, Will Share Ride?
You want to share a ride, but there are no shared riders that have already booked. We flag your reservation as private, willing to share. As people call to book, we put passengers together. If no one ends up sharing, you will be on a private ride and the balance of $65 will be charged to the credit card on file the day before or the day of your transportation. Your pick up time will be based on your departure or arrival time at BHM, normally three hours prior to your flight departure, and no more than one hour after your flight lands for an arrival. You choose your pick up and drop of location. The Private ride rate is $135. The Shared ride rate is $70.
What is a Private Ride?
A private ride means that you or your group are the only passengers in the vehicle. Private rate for one to three passengers in a private sedan is $135 each way. We also offer group rates for more than three passengers. Rates are based on vehicle reserved and the location of the pick up. Private rides may not be available for peak travel dates and UA breaks. Your pick up time is based on your departure time and your arrival time at the BHM Airport.